..
.Bellis Training Australia- Services
Bellis Training Australia can support those looking for work, we deliver such training as job search, interview skills, Curriculum Vitae preparation and support, confidence building and communication skills. A strong and comprehensive Initial Assessment procedure will ensure the candidate accesses the right course and the individual’s learning needs are identified.
All trainees are thoroughly assessed to ensure they are suitably matched to the placement. They will need to take into consideration the workplace vision, values and practices. The process ensures the learner can maximise from their experience and complete their course. We explore the needs of each individual learner to break down the barriers, support their social and basic skills such as literacy and numeracy.
We use a variety of tools and procedures including Basic Skills Agency approved software and materials. A personalised learning programme will be drawn up for each learner which will reflect their personal, vocational and academic needs and preferences.
Entry to employment training will be conducted on a one to one basis or in small group workshops. Support will be given to identify suitable career plans and arranging suitable work placements.
mentoring and motivation. This helps to retain employees in long term employment.
Click Here for Details of Accredited training
Click Here for Details of Short Courses
RECRUITMENT
Finding it hard to get the right staff?
We will help you to employ new staff using as little of your time as necessary.
We will support your new staff in settling in and we will fill any gaps in their skills knowledge to ensure their loyalty to you we will work with them to achieve a recognised qualification. Telephone or e-mail us to make us aware of your needs and we will respond immediately.
We listen to our employers carefully and diligently, in order to support their employer’s needs.
Vocational education and training is increasingly a first choice for many of the 70% of young Australians who do not go directly from school to University.
In February 2005, The Department of Education, Science and Training report ‘Skilling Australia’, claimed a serious need for skilled workers in trades such as Hospitality. It continued to report:
“with individuals increasingly taking responsibility for their own skill development and with the growth demand for workplace learning, there is pressure to deliver all forms of training.”
Bellis Training Australia can help you with recruitment workforce training, mentoring and motivation. Our training helps to retain employees in long term employment.
Accredited training is available for the following vocational areas
Hospitality
Accredited Certificates Include:-
Vocational Qualifications in:
Certificate Level I,II,III,IV
& Diploma
Front Office Operations
Housekeeping Services
Food and Beverage Service
Fine Dining Silver Service
Waiter/Barista in a small café
Bar Service
Sommelier in a Fine Dining Restaurant
Hospitality Services (multi-skilled)
Health and Safety, Security
Hospitality Customer Service Principles and Techniques
RETAIL
Retails Operations
Accredited Certificates Include:-
Vocational Qualifications in:
Certificate Level I,II,III,IV
& Diploma
Customer Service
Training Includes:-
Vocational Qualifications
And Training Level I,II,III,IV :
Customer Service Principles and Techniques
Technical Certificate: Certificate in Customer Service
Back to top
Short Courses
Certificated Courses:
Legislation
- Equal Opportunities, Legislation, etiquette and responsibilities
- Diversity and Differentiation.
- Disability Legislation, responsibilities and etiquette.
- Special Needs and Additional Needs awareness.
- Health and Safety Legislation, responsibilities
- Risk Assessing and Critical Hazard Awareness
- Control of Substances Hazardous to Health
- Safety of Manual Handling
- Food Hygiene Basic knowledge and competence.
- Fire Safety Principles
- Maintaining a safe environment for customers, staff and visitors
- Maintain Security in the workplace
Personal development
- Curriculum Vitae writing, employability skills, confidence building
- Job search, interview skills, job matching
Vocational skills
- Hospitality and Catering Service Skills and Standards
- Food and Beverage Service skills
- Silver Service and formal dining skills
- Bar Service Techniques
- Present and serve alcoholic beverages
- Reception and Front Office skills
- Retailing and Warehousing Standards.
- Merchandising skills
- Maintain the payment point
- Deal with payments and financial transactions
Customer Service
- Standards for success
- Customer Care and Soft Skills Training
- Attitude, Behavioural skills
- Personal Characteristics Awareness, Respond to customer feelings
- Presenting a positive personal image
- Communication Skills: customer focused and working with teams
- Problem Solving, Objection Handling
- Balance the needs of the customer and the organisation
Communication
- Adapt methods of communication to the customer
- Telephone Techniques
Supervisory Skills
- Leadership and Management training includes Train the Trainer, Coaching Skills, supervisory skills and Man-management skills.
- Motivational Dialogue
- Interviewing Skills, Curriculum Vitae production and Job Search Skills
A Bellis Training international skills certificate is issued for the above courses.
Back to top
Email: info@bellistraining.com
